SUPERIOR COURT PROVIDES NEW TOOL FOR WEB SITE USERS
Finding the information you need on the Internet can sometimes be difficult, but the Superior Court is helping to solve this problem on its web site with its new online answer desk, iCourtClerk™.
"In this age of instant communication and information retrieval through Google, FaceBook, Twitter, and other social media, Superior Court needed a web-based answer desk for our online users," related Superior Court Special Programs Director Margaret Derrickson. This new tool was designed and created by Ms. Derrickson, who also oversees it on an ongoing basis. iCourtClerk helps users quickly find the information they seek through one of a variety of options. In addition to a traditional search option, a quick connect drop-down list of the most requested information provides a list of topics from which to choose, or users may use the quick find index which provides a more detailed list of web site topics.
But, most importantly, for those who still cannot find what they are looking for, an online question form is provided that allows web site users to ask Superior Court a question by e-mail. Rapid e-mail responses are provided by Superior Court subject matter experts who can help with information about whom to contact, and how, or where to find information. While iCourtClerk provides a great deal of useful information, users are made aware that the service does not provide any legal advice and that an attorney should be consulted when legal advice is needed. iCourtClerk hit the ground running. Within two hours of its launch, a Delaware attorney wrote to ask where to find something, “I know I've seen before.” “It has really been rewarding to receive many unsolicited thank you e-mails,” said Margaret, “and know that you are helping citizens connect in a positive way with the Court.” One user responded, “Thank you. This was a nice system to get the information.” And another wrote, “You've helped me more than anyone in the last three years.”
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