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Troubleshooting
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Online Transcript
Troubleshooting
If
you have provided a password to the Commission and are unable to log into the secure Transcript database
server at www.decle.org,
please refer to the troubleshooting tips below.
- Have you allowed at least one week from submitting your password?
You must
allow at least one week for the Commission to update the database
with your information. Once your receive a confirmation email, you have online access.
- Is your Supreme Court identification number correct?
Please verify your ID number with that printed on your most recent
registration card sent by the Supreme Court. Most Delaware Supreme
Court ID numbers are 4 digits or fewer, although members of the
judiciary often have 6-digit ID numbers. If you have been using
an incorrect ID number, please be aware that your credits may
not be accurate as providers report credit based upon the number
you provide them. Note: if you enter a 4 digit number as 6 digits
preceded by "00", your record will still be found.
- Is your password correct?
Passwords are case sensitive. However, if you cannot remember the password
you sent to the Commission, you may contact the Commission to resend password. Please refer to the main Transcript page for the requirements of submitting
a password.
- Contact the Commission.
Call or e-mail the office with exact details regarding any problems.
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