Transcript Troubleshooting

If you have provided a password to the Commission prior to the database update date shown on the Transcript information page and are unable to log into the secure Transcript database server at https://decle.forest.net/, please refer to the troubleshooting tips below.

Have you allowed at least one week from submitting your password?
As indicated on our home page and in our press release, you must allow at least one week for the Commission to update the database with your information and upload the database to the internet. If you submitted a password by e-mail, you should have received a reply with the next upload date. Data is generally uploaded on Wednesdays. Check our Transcript home page for the last upload date.
Is your Supreme Court identification number correct?
Please verify your ID number with that printed on your most recent registration card sent by the Supreme Court. Most Delaware Supreme Court ID numbers are 4 digits or fewer, although members of the judiciary often have 6-digit ID numbers. If you have been using an incorrect ID number, please be aware that your credits may not be accurate as providers report credit based upon the number you provide them. Note: if you enter a 4 digit number as 6 digits preceded by "00", your record will still be found.
Is your password correct?
Passwords are not case sensitive - if you sent the Commission a password of "elephant" and you type in "ELEphanT", your record will still be found. However, if you cannot remember the password you sent to the Commission, you will be required to repeat the process of submitting a password as we will not give this information out to any party. Please refer to the main Transcript page for the requirements of submitting a password.
Is the site down?
You will receive the same error message if the server is down as you will if your login information is incorrect. To determine whether the site is functioning properly, enter the sample data to see if you can bring up the sample information: ID is "9999" and password "sample" (both without quotation marks). If you cannot get John Doe's sample Transcript, it is a problem with our server or we are uploading new data. If you can get this information, it is a problem with the request you are entering.
Wait a few minutes, and try again.
If the Commission is updating the databases, they must be closed and no logins allowed. Please return to the site in five or ten minutes and try logging in again.
Contact the Commission.
As Commission staff have no reason to access the databases, your call (after trying all solutions above) is the only way we generally learn of problems. Call or e-mail the office; exact details with regard to error messages are helpful.

We have not received reports of substantial problems at any time since inception. If you have questions, please contact the Commission.