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Delaware Docket Newsletter

New Training Opportunity Coming to a Computer Near You

A new concept in educational training tools has surfaced in the quest to provide Judicial Branch employees with the highest quality education and training programs. The Administrative Office of the Courts, and the Judicial Information Center, recently introduced Lynda.com — a new cutting-edge web-based training tool.   Lynda.com is an online subscription library that teaches the latest software tools and skills (including Microsoft products such as Outlook, Excel, and Word) through high-quality instructional videos taught by recognized industry experts.

"The potential upside to providing court staff with needed training right from their desktop is promising since time and limited resources often prevent us from effectively meeting training needs." Leann Summa, Court Administrator for Family Court.

Following JIC Training Manager Ken Kelemen's presentation to the Council of Court Administrators, the Courts came onboard with enthusiastic support for an initial pilot program. Access to Lynda.com was given to nearly 300 court employees between August and November 2012 as part of the pilot. Users have access to more than 1,400 training videos covering a broad range of subjects. The videos are broken into small sections so users can learn at their own pace. Lynda.com keeps track of the user's progress so that the user can continue the session at another time, if necessary, without having to repeat steps. Each training program has been developed to accommodate multiple learning styles.  Many of the courses that are offered by Lynda.com include short exercises to engage users and accommodate hands-on learning. During the pilot, the AOC and JIC will assess the effectiveness of the program as a training tool for a broad judicial staff audience with diverse needs. If successful, Lynda.com could provide a way of introducing employees to training on demand without a significant interruption in their daily responsibilities.
Survey results collected to date suggest that users have had a generally positive experience with Lynda.com. Some of the comments received from users include the following:

  •  "I have learned much more than I had anticipated. The great thing about watching on the computer as opposed to being in a classroom is that I can pause and rewind. I can't wait to see what else I learn from this!"
  • I started with Microsoft Outlook and was amazed by all the features I never used."
  • "I enjoyed the convenience of learning at my leisure. I would highly recommend this site."
  • "The training is actually at a pace that is good for someone who has some knowledge with using the programs, but not an expert with the wonderful tools available in each. It is a great expansion on what I knew and a great way to realize all that can be done in them."

"The potential upside to providing court staff with needed training right from their desktop is promising since time and limited resources often prevent us from effectively meeting training needs." Leann Summa, Court Administrator for Family Court.

Focus groups occurred in October 2012 to obtain additional feedback. The AOC and JIC training team will be looking for input from the Courts to determine how to assist users to get the most benefit from the tool, as well as the most effective means to distribute licenses and monitor future use.

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